“Initially, we invested in the CommSafe AI solution to identify potential threats to our employees’ safety (threats to others or self-harm). With the shift to remote and then hybrid work environments, virtual communications increased significantly, as did the need to monitor internal and external communications.
Quickly we realized other benefits we hadn’t anticipated including identifying operational improvements, culture and sentiment insights from how employees communicate with one another, and potential staffing risks to the business. We also gained a better understanding of how well our people were tackling the day-to-day issues our customers face, and where we could improve those interactions to improve our brand.
I would recommend this solution to any organization that has a high volume of engagement with customers and across employee teams through digital channels. CommSafe AI was completely eye-opening and belongs at the top of any effective customer success or company culture playbooks.”
